Privacy Policy

This Privacy Policy explains how Lincoln Casino may collect, use, store and protect information relating to players who visit the website or use its services. It is intended to help Australian players understand what information may be handled, why it is needed and what choices may be available. By using the website, creating an account or contacting support, you acknowledge that information may be handled as described in this policy. This policy should be read together with the website’s other terms and responsible gambling information.

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Information we may collect

Lincoln Casino may collect information that players provide directly, information created when an account is used and information received from service providers where this is necessary to operate the website. The amount and type of information handled may depend on the services used, the account activity involved and the checks required before or during play.

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Account and identity information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, account login information and responsible gambling preferences. Players should provide information that is accurate and kept up to date. If details change, updating the account helps the site communicate correctly and complete relevant checks.

Verification information

To confirm identity, age, eligibility or account ownership, the site may request verification documents and related information. This can include information shown on identity documents, proof of address, information used to verify payment ownership and records of communications about a verification request. These checks help protect players, prevent misuse of accounts and support anti-fraud and safer gambling processes.

Payment and transaction information

The site may handle records relating to deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment providers may process sensitive payment details directly. Lincoln Casino may receive confirmation, status and limited payment information needed to record transactions, resolve issues, prevent fraud and meet applicable obligations. Players should not send full payment card details through an ordinary support message unless specifically requested through a secure process.

Technical, device and usage information

When the website is visited or used, technical information may be collected automatically. This may include an IP address, browser type, device information, operating system, language settings, pages viewed, approximate location information, dates and times of access, referral information and details about how features are used. This information can assist with security, performance, troubleshooting, fraud detection and improving the player experience.

Communications and support records

If a player contacts support, the site may keep the content of the enquiry, account information used to identify the player, attachments provided and records of the response. Communications may be used to answer questions, investigate complaints, maintain service quality and keep an appropriate record of account activity.

How and why information is used

Personal information is handled only for purposes connected with providing, securing and administering the website and its services, or where there is another lawful reason to do so. Depending on the circumstances, information may be used for the following purposes:

Creating, maintaining and administering a player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age, account ownership and eligibility to use relevant services.
Carrying out verification, anti-fraud, anti-money laundering and account security checks.
Detecting suspicious, unauthorised, abusive or unlawful activity and protecting the website and its users.
Providing customer support, responding to enquiries and resolving complaints or disputes.
Sending service messages about an account, transactions, security, changes to the website or important information.
Understanding website usage, testing features, correcting errors and improving reliability and performance.
Managing responsible gambling tools, requests and related account safeguards where relevant.
Meeting legal, regulatory, tax, accounting, audit, court or law enforcement requirements that apply to the service.
Sending promotional communications where permitted and where the player has provided consent or another lawful basis applies.

Lincoln Casino may use service providers to support hosting, payment processing, identity verification, security, communications, analytics, customer support and other operational functions. These providers may receive information only as needed to perform their services or meet applicable requirements. Information may also be disclosed where reasonably necessary to protect the site, its users or the public, to investigate suspected misconduct, or to respond to a valid legal request.

Information may be processed or stored in Australia or another country, depending on the systems and providers used to operate the website. Where information is handled across borders, reasonable steps may be taken to protect it and to use it only for appropriate business, legal or security purposes.

The site aims to handle personal information fairly and only to the extent reasonably needed for the stated purposes. However, some information is necessary to open or operate an account. If a player does not provide requested information, or asks for information to be removed that is required for legal or security reasons, access to some services may be restricted or an account may not be able to remain active.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep an account session working, support security, understand website traffic and improve functionality. Some cookies may be necessary for core features, while others may help with analytics or relevant communications. A player can manage or block cookies through the settings of their browser. Blocking some cookies may affect how parts of the website operate, including login or other account features.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, account security processes, secure connections, monitoring and staff or provider procedures. No website, device or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect that an account has been accessed without permission.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not automatically remove every record connected with it. Transaction, verification, security and communication records may need to be retained so the site can meet its obligations, investigate issues, prevent fraud and respond to lawful requests.

Your privacy rights and enquiries

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights are not always absolute, and a request may be limited where information must be retained, disclosure could affect another person, or responding would conflict with a legal, security or operational requirement.

How to exercise your rights

For privacy questions or data requests, contact support@lincoln-casino.click. In your message, explain what you are requesting and provide enough information to help identify the relevant account. For security, Lincoln Casino may need to verify your identity before providing information or making changes. Please do not include unnecessary sensitive documents or payment details in an initial message.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: request that inaccurate, incomplete or outdated information is corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or deletion is otherwise available. Some records may have to be retained by law or for legitimate security and dispute purposes.
Withdrawal of marketing consent: ask for promotional communications to stop or withdraw consent to marketing. Service and account messages may still be sent when they are necessary to operate the account or provide important information.

A player may also be able to manage marketing preferences using an unsubscribe option in a promotional message or through available account settings. Changes may not apply immediately to communications already scheduled or being processed. If a player believes a privacy concern has not been handled appropriately, they may raise the matter with support so it can be reviewed.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review it periodically, particularly before continuing to use the website after a material change. The date or notice shown with an updated version may indicate when the changes take effect.